FAQs

FAQ

We offer individuals the opportunity to purchase direct from the inventories of the largest and most respected producers of premium quality diamonds. Bypassing the retailer guarantees exceptional value. Our position in the industry gives us access to the finest gems even before the most famous brands. In addition, our diamond experts have extensive technical knowledge, far beyond what you would find in a typical retail store. Advice, guidance, and premium diamonds are the reasons we stand out from the rest, making us the ideal place for the most demanding clients.

We have a private showroom and work on an appointment-only basis, ensuring each client receives the dedicated time and attention needed in selecting the perfect gem. You can contact us by phone, email or filling our online form. Our specialists will be at your service to discuss your requirements (diamond parameters, preferences, services, budget, etc.). After an initial consultation you are invited to our Antwerp trading premises where a wide portfolio of custom-selected diamonds is presented for viewing. A memorable experience in the heart of the diamond industry is guaranteed.

Our showroom is located inside the diamond district, which has extensive police surveillance operating 24 hours a day, 7 days a week. Walk-in visitors are not allowed, and all customers must be notified to security in advance of their visit and issued a security pass before access to our premises is granted. These straightforward procedures safeguard our clients, personnel and inventory.

Diamonds have a strong track record of price growth, which looks set to accelerate over the coming years. There is  increasing demand from growing middle classes in China and India, yet with no new mines on the horizon, supply is gradually declining. The nature of diamonds as an investment asset offers some particular benefits. Diamonds are physical, portable, with no on-going management costs. They can give pleasure as an exquisite jewellery piece during the investment period, without eroding any of their value.

Jardin de Diamants is situated in the heart of the world diamond centre, and run by respected diamond traders. We assist any customer wishing to sell a diamond they have purchased from us. We are able to find competitive buyers for any given diamond, who are willing to immediately pay fair market rates. This means you can be rest-assured that a diamond purchased from Jardin de Diamants remains a liquid asset and you retain optionality over your investment.

We accept all major credit and debit cards (Belgium customers). Direct bank transfer can also be arranged. Unfortunately, to comply with Belgian anti-money laundering legislation, we are unable to accept cash transactions.

For all eligible customers, we make claiming tax back as simple as possible. Non-European residents may be entitled to claim back part of the sales tax on the goods you purchased before you leave the EU.  The procedure to claim the refund is as follows:

  • We’ll provide you with a VAT Refund form.
  • You must complete the form in full, and attach the invoice of your purchase.
  • Before leaving the EU, visit Customs to have your receipts validated. Be sure to have your goods with you.
  • Send your stamped VAT Refund forms to us, and we’ll refund the amount corresponding to Belgium taxes.
  • You have 3 months from date of purchase to present your goods, VAT Refund form and receipts to the Customs office at Brussels airport.

Absolutely. We are committed to comply with the rules and regulations of the Kimberley Process and all the requirements of the World Diamond Council to combat conflict Diamonds. The Kimberley Process Certification Scheme imposes extensive requirements on its members to enable them to certify shipments of rough diamonds as ‘conflict-free' and prevent conflict diamonds from entering the legitimate trade.

For clients who are unable to collect product themselves, or prefer to have their purchase shipped, Jardin de Diamants can ship it within the EU at no extra cost. Charges may apply to locations outside the EU. All packages are fully insured and can be tracked.

Jardin works closely with some master jewellers in the diamond district. You will be able to either choose from one of the many ready-made settings or create your own unique masterpiece.

According to your specifications & requests our specialist will select some stones directly  from our inventory  that match your search criteria. You needn’t of course to pay any sort of deposit & are not bound to buy any goods.